When Hate Came to Town
Year Released
Film Length(s)
53 mins
Remote video URL


As civil rights for LGBT and other minority groups are won violent backlashes have been known to increase. Today LGBT people are far more likely than any other minority group in the United States to be victimized by violent hate crimes. PUZZLES tells the story of a hate crime in a gay bar called Puzzles Lounge in New Bedford, MA when a teenager entered and brutally attacked its patrons. As a result two different worlds collide, a homophobic hate crime offender and his victims. Puzzles explores the correlation between American economic desperation and homophobia, intolerance, and, ultimately, violence.

Featured review

Truth Movies Review"PUZZLES is about as complete, poignant, and meaningful a story of hate and its consequences . . . .
Lee Liberman
Lee Liberman


Beautifully made, heartfelt view of how all of us struggle for respect and connection in America today. The film portrays a dying city and people without jobs, a future or a safety net finding safe harbor in self-made "families. PUZZLES is a deeply human exploration of the roots of hate violence and how a horrendous crime becomes a catalyst for a community to reach out for greater understanding and connection.
Barbara Abrash - Center for Media
Culture and History, NYC
Eye opening portrait of gay life in a multiracial, working class New England town struggling to cope with the economic downturn. PUZZLES serves as a catalyst for discussions ranging from anti-homophobia and bullying to gender relations, coming out and the challenges of working class families in America.
Lance T. McCready - Associate Professor of Urban Education
Ontario Institute for Studies in Education, University of Toronto
PUZZLES is a remarkable and important documentary. It's unique in its ability to provide such access into the world of a Neo-Nazi hate crime offender and simultaneously the world of his victims. It allows the viewer an in-depth look into the friends of a hate crime offender and how they believe they must remain supportive of their friend even as some condemn his actions. PUZZLES vividly portrays the fear and anxiety that these crimes generate in members of the targeted community, in this case the LGBT community.
Jack McDevitt - Associate Dean and Director Institute on Race and Justice
Northeastern University
The film leaves us knowing that hate did come to New Bedford, but with endurance, a community survived and united together.
Cora Berke
Cora Berke
Hate Was Alive and Well in Massachusetts Before the Marathon BombingIn the aftermath of the Boston Marathon bombings, we can learn several lessons. The one lesson no one should have to be taught is that violence is never justified, that regardless of the reason, harming others is immoral, illegal and just plain wrong. We also learned that our initial thinking that terrorist groups that have become household names over the past decade, like Al-Qaeda, were not in fact responsible for this heinous act at the Boston Marathon. The suspects in the devastating act of violence that killed three innocent people and maimed and injured dozens of others were in fact two brothers, both young and raised right here in our own backyard in the United States of America.In fact, many of the most infamous violent attacks have been acts committed by individuals, not by groups. Think the Oklahoma City bombing, the first World Trade Center attack, the underwear bomber who was thwarted, and the countless campus and school shootings that have claimed the lives of many. All of these acts were plotted, planned and carried out by individuals, not by well-funded, politicized groups. "Most hate crimes are perpetuated by youngsters who operate alone," said Jack Levin, Ph.D., a professor at the Irving and Betty Brudnick school of Sociology and Criminology at Northeastern University in the documentary Puzzles: When Hate Came to Town, which is now making its way through the country via screenings. When 18-year-old Jacob Robida walked into a gay bar in New Bedford, Mass., with a gun and a hatchet, he acted alone. Several LGBT patrons were seriously injured by the violent acts of an angry, homophobic, sorely misguided teenager, in addition to the deaths of a police officer and a female companion, after which Robida took his own, young life. Though the homophobic act took place in 2006, the story is just starting to get told now through the documentary Puzzles: When Hate Came to Town, and it resonates strongly in light of the recent rash of anti-LGBT hate crimes.Filmmaker Tami Gold wrote in an email to me: LGBT people today are far more likely than any other minority group in the United States to be victimized by violent hate crimes. Many believe this is a backlash related to recently won LGBT rights, not just marriage but workplace protection. As the economic crisis impacts working-class youth and civil rights for LGBT and other minority groups are won, defensive rage has been known to increase. It is in just such situations -- when long-held societal notions about blacks, Latinos, Jews, LGBT people or other minorities are shifting -- that violent backlashes often set in. The documentary, produced by filmmaker and educator Tami Gold and David Pavlosky, takes an insider's view of the otherwise unassuming town of New Bedford, Mass., a place that eerily parallels Watertown, where Boston bombing suspect Dzhokhar Tsarnaev was found wounded in a boat. The young man is not dissimilar from the protagonist of the dystopian documentary, Jake Robida. Filmmaker David Pavlosky wrote in an email to me: Two drastically different worlds collide in Puzzles, the story of a Neo-Nazi hate crime offender and his victims in one small American city. Puzzles explores the correlation between American economic desperation and homophobia, intolerance, and, ultimately, violence.The film allows the viewer to feel first-hand the fear and anxiety that these crimes create while honestly facing the deeply human emotions that cause them. But Puzzles also shows that even the most horrendous crime can be a catalyst for a community to change, grow, and deeply connect. The film takes the viewer through the painful events that took place in the working-class town and the existing divide between the LGBT community and the disenfranchised teenagers of the community. Even though they were directed at different groups, both crimes -- the Boston Marathon bombing and the hate crime in Puzzles bar -- are rooted in the same paradigm: young, disenfranchised men who lean on hate and violence as outlets. If only these young people had been guided toward the light with proper support, education and perhaps medical intervention, we might have so much blood on our hands.
Allison Hope
Allison Hope
There is no stronger narrative than one told by actual people impacted on both sides of a hate crime. PUZZLES is a brilliantly produced documentary, whose strength is not only in the captivating story it tells, but in the way that it is told--by the citizens themselves. In their own words those on both sides of this tragedy take us directly into the world of those changed by hate.
Professor Brian Levin - Director
Center for the Study of Hate & Extremism California State University, San Bernadino
Timely! PUZZLES brings many crucial issues together in a tight, compelling way. Economic desperation, racism, intolerance, scapegoating, and violence--what a toxic American mix. This documentary will be invaluable in helping high school teachers and their students unpack the connections between multiple forms of oppression.
Pam Sporn - High School Teacher
Pam Sporn - High School Teacher
When I learned of the unimaginable hate crime attack at the LGBTQ night club PULSE in Orlando, it was a heart-wrenching reminder of the escalating levels of violence gay, lesbian, queer and transgender people face throughout the United States...
Auditi Guha
Auditi Guha

Awards and Screenings

Global Peace Film Festival
New York Women in Film & TV
Sebastopol LGBTQI Days of Film
University of Massachusetts Dartmouth
The LGBT Film Series at Roosevelt House Public Policy Institute

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