Streaming Support


Setting up and managing streaming film licenses.

Streaming Questions

Streaming License Options

New Day offers highly flexible streaming options.You may purchase a single title, a customized collection, or our entire catalog. Most New Day films are also available on the Kanopy streaming service.

14-day, 1-year, and 3-year licenses: Single title streaming is available with three different license durations. The cost includes classroom rights and an institutional viewing option. See each film title for pricing.

Collection Streaming: License our entire streaming collection, or curate your own selection of titles. We regularly add new films to our catalog, and they automatically start streaming under all existing full collection licenses.

Life of File licenses: This license gives customers access to a streaming file through our website in perpetuity. Downloads are not available directly from the website with this option, so please contact us at

to discuss a Digital Site License (digital file download).

3-Day Individual license: For individual viewing privileges only, not classroom use or public screenings. Only a limited number of titles in our catalog offer this license.

Terms of each license begin at purchase. Just add your institution’s IP address or IP address range to your profile or use our Email-based access.

Set Up and Manage Streaming

How do I set up and manage my streams (for purchasers and librarians)?

To access your streams, log into New Day and place your cursor on “My Account” at the far right hand side of the home page menu. Click on the Streams

dropdown for a list of your streaming titles. On the upper right corner of the Streams page, select Licensee Tools

to manage your licenses, view all of your licensed films, and see purchase and expiration dates. Tools include specific link details and a tool for setting up IP authentication.

If you have any general questions regarding our platform, or for technical support, please contact Karen Knox at

Can't log in?

If you are having trouble logging in to the application, first check that you are entering your username and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password. Use the Forgot Password button and a new password will be emailed to you.

If you do not receive your password within a few minutes, contact us.

The video doesn't play or takes a long time to buffer.

The videos are intended to be streamed using a high-speed internet connection. Using a slow connection may cause the video to delay. If the videos frequently pause to buffer, you are not maintaining a fast enough connection in order to watch our videos. Please contact your network administrator.

How does IP address and proxy server authentication work?

You can configure IP addresses from your institution’s network that New Day’s servers will use to recognize requests for video access. When configured properly, users with an IP address that falls within the list of authorized IP addresses will be granted access to view videos without further authentication. This is ideal for anyone who wishes to access videos from an on-campus location where you can predict the source IP address of your users. Authentication is seamless, and the user will never be prompted to log in.

For users to access videos off campus, your institution must use a proxy server. It is not possible to reliably predict the IP address of someone using a private internet service provider, as IP addresses are assigned dynamically. Using a proxy server allows our servers to read off-campus requests as if they are coming from a known on-campus IP address.

A newer option for off-campus access is our email-based authentication, which may be used in lieu of a proxy server.

Email-Based Authentication for Off-Campus Viewing

Email-based authentication facilitates access to streaming films from home or any location. This feature is available to any organization or institution with a .edu, .org, or .us email domain and can be made available to institutions with other domains upon request.

Here are the steps.

1. Purchase a streaming license on using your institution's email address containing .edu, .org, or .us.

2. Instruct students, employees, or others from your institution to enter their own email address in order to request access to purchased films here:

3. After entering their .edu, .org, or .us address into the form, viewers will receive an email with a single-use link to authenticate their email address.

4. After clicking that authentication link, the viewer will confirm their email and be brought to the Watch Now page which lists films available for streaming that have been purchased by your institution.

5. Clicking the name of a film will bring the viewer to the film overview page, where they will learn more about the film, and may view it by pressing the orange “Watch Now” button.

Note: If your institution has licensed the full New Day Films collection, the “Watch Now” page will instruct viewers to visit the film pages in order to watch any streaming title in the catalog.

On-campus and proxy server authentication are still available based on registered IP addresses.

Existing customers should simply log in with their registered New Day Films username and password and visit the Watch Now list page. Be sure to share the Email Access sign-up information with others in your institution.

If you have any questions, please contact us for clarification or assistance.

Streaming Help

How does New Day streaming work?

We offer streaming with licensing terms of 14 days, one year, three years, five years, and in-perpetuity (life of file). We also license our entire collection and can customize collections.

For institutions: When you purchase a streaming license, New Day Films provides a link based on your IP address or IP address range. After your purchase, simply add this data to your Account Profile in the space provided.

For distance learning: New Day streaming works with your proxy server to provide streaming for off-campus viewers. We also offer email-based authentication, so anyone with your institution's .edu or .org address can stream your purchases. For more information, see the Email Authentication FAQ.

For individuals: If you're a student accessing a school stream, the same username and password you use to sign into your campus services are all that will be required. If you have a personal three-day streaming license (a legacy New Day license that is not for classroom or group use), you'll use login credentials to access your streams.

What are your streaming formats?

The files used for the New Day streaming platform are H.264 MPEG-4 files processed to enable adaptive streaming. The files should not have any issues playing back on most devices.

What payment methods can I use?

We accept all major credit cards and Purchase Orders.

What are your Terms of Service for streaming licenses?

Find our Terms of Service here.

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